Xcellerate35 Refunds and Returns Policy


You must call Customer Service at 866-210-3770 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable. Your account will be credited within 14-30 of receiving your product. If you do not see a refund within that time, please contact customer service.

Cancellation of Xcellerate35's Hair Xcelleration Program: Customers acknowledge that upon enrolling in Xcellerate35's Hair Xcelleration Program, they will be charged automatically on a recurring basis, until they cancel their program subscription. Customers may cancel at any time by calling customer service, whereby they will be removed from all future billings after the date of the cancellation.

Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days.

Return Window

Returns are accepted within 30 days of delivery of your order.

Product Condition Requirements

You may return your product in its unopened package within 30 days for a refund (Restocking Fees apply).


There is a $17.50 per order restocking fee for all returned shipments. The restocking fee will be deducted from the amount refunded back to a customer. Example: If a customer is due a $89.95 refund,this customer will receive a refund amount of $72.45.

Return Address

Return Address is (Please contact Customer Service to obtain RMA):
Xcellerate35 Returns
3380 North El Paso St Unit B
Colorado Springs, CO 80907